Makeships Beta
The Operations Suite · Procurement, Inventory, Commerce

Nine business loops that run themselves, with you in charge.

Buying, stocking and selling are loops: every sale should lead to the next purchase, every delivery back to the shelf, every rupee back to the books. Here is what each loop does for your business, and exactly which parts an AI agent handles and which ones wait for you.

Who does each step: Automatic The apps hand it on, no AI needed Agent, within policy Acts alone inside your limits Agent proposes Waits for your approval You decide A person on your team

Supplier to customer

Buy it, stock it, sell it, ship it and buy it again, without anyone carrying numbers between tools.

  1. Supplier
  2. Purchase request
  3. Purchase order
  4. Goods receipt
  5. Stock in
  6. Online store
  7. Customer order
  8. Pick · pack · ship
  9. Stock updated

What you get

  • Never sell the last unit twice. Checkout holds the stock while your customer pays, so a second shopper sees it's sold out before paying.
  • Promised stock stays promised. Units for a placed order stay held until they ship, so they can't be sold again while they wait to be packed.
  • Back on sale the moment it arrives. Receiving a delivery updates the warehouse and the store within seconds.
  • No double orders. Low stock becomes one purchase request, whichever team noticed first.
  • A pick list for the warehouse. Orders waiting to ship, oldest first, with totals per item to pick.

How the agents take care of it

  1. 1
    Stock runs low Agent, within policy

    The low-stock agent watches your best sellers' rate of sale and asks for a restock before they run out. In auto mode it raises the request itself, up to the unit limit you set.

  2. 2
    Request approved Agent, within policy

    The approval agent signs off requests your policy allows by amount and category, and tells the approver why when it can't.

  3. 3
    Purchase order issued You decide

    You turn the approved request into a PO in one click, with the supplier, prices and promised delivery date on it.

  4. 4
    Goods received Automatic

    Good-condition units become stock in Inventory, and the store is told straight away.

  5. 5
    Customer checks out Automatic

    The units are held for the order and stay held until it ships. Shipping takes them off the shelf.

What stays with you

Who approves what above your limits, which supplier to buy from, and when a PO goes out.

Returns

Customer returns and parcels the courier couldn't deliver come back into stock, and refunds don't slip through the cracks.

  1. Return request
  2. Pickup
  3. Received
  4. Stock back
  5. Refund

What you get

  • Customers return without emailing you. They ask for a refund or exchange from their order, within your return rules.
  • Returned stock is sellable again automatically. When the parcel arrives, the store and the warehouse both count it back in.
  • Undelivered parcels don't disappear. A parcel the courier brings back (RTO) cancels its order and returns its stock.
  • No forgotten refunds. Every prepaid order that comes back undelivered puts a refund in front of you.

How the agents take care of it

  1. 1
    Approve the return You decide

    You approve the request and book the pickup with your courier.

  2. 2
    Parcel received Automatic

    The return is marked received, and stock goes back in the store and in Inventory.

  3. 3
    Courier brings a parcel back Automatic

    The order is cancelled and its stock is counted back in.

  4. 4
    Refund proposed Agent proposes

    The agent proposes the refund with the amount filled in. You can change it before approving. It refunds through the original payment method, or records a manual UPI or bank refund, and never refunds on its own.

What stays with you

Whether a return is accepted, and the final refund amount. A refund can't be undone, and the proposal says so.

Paying suppliers

Pay for what actually arrived in good condition, at the price you agreed, with your books kept in step.

  1. Request
  2. Approval
  3. Purchase order
  4. Receipt
  5. Three-way match
  6. Invoice approved
  7. Payment
  8. Accounting

What you get

  • Never pay for damaged goods. Only units received in good condition count as delivered when an invoice is checked.
  • Real margins. Approved invoice prices become each item's cost, so the store shows your true margin.
  • Approvals that follow your rules. By amount, category and budget, with the history kept.
  • Books without re-typing. POs, bills and payments sync to your accounting system, and bills paid there are read back.

How the agents take care of it

  1. 1
    Approval Agent, within policy

    The approval agent approves what your policy allows and routes the rest to the right person.

  2. 2
    Three-way match Agent, within policy

    The invoice-match agent checks each invoice against the PO and the delivery. Billing for damaged units fails the match and states the credit due.

  3. 3
    Invoice approved for payment You decide

    A clean match still needs a person to approve payment.

  4. 4
    Spend watched Agent, within policy

    The spend-anomaly agent flags a vendor whose spend jumps against its recent months.

What stays with you

Which invoices get paid, and when.

Supplier quality

Damaged goods go back with a credit, and every supplier gets a scorecard built from what really happened.

  1. Damaged units received
  2. Return drafted
  3. Sent
  4. Credit note
  5. Scorecard updated

What you get

  • Damaged goods don't become stock. They're kept out of sellable stock from the moment they're received.
  • Credits get claimed. A return to vendor is drafted for you, with the lines, the reason and the price you paid.
  • Choose suppliers on evidence. Each scorecard shows units delivered against ordered, share in good condition, on-time delivery against the promised date, and invoice accuracy.

How the agents take care of it

  1. 1
    Return drafted Agent, within policy

    When a receipt has damaged or wrong units, the agent drafts a return to vendor for those lines. It never sends anything, and undo cancels the draft.

  2. 2
    Send and record the credit You decide

    You contact the supplier, mark the return sent, and record their credit note.

  3. 3
    Scorecard refreshed Automatic

    After every receipt and invoice approval, the supplier's scorecard and rating update from the last 180 days.

What stays with you

Which suppliers to keep, and how to settle each return.

Reorder levels that follow demand

Reorder points that move with how fast things actually sell and how long suppliers take.

  1. Sales and lead times
  2. Suggested reorder point
  3. Approved
  4. Requests fire on time

What you get

  • Fewer stockouts on what sells. Reorder points rise as an item speeds up.
  • Less cash tied up in slow items. They fall as an item slows down.
  • No spreadsheet to maintain. Suggestions come to you with the numbers behind them.

How the agents take care of it

  1. 1
    Suggestion Agent proposes

    The reorder-tuning agent runs daily, looks at 90 days of sales and each supplier's delivery time, and suggests a new reorder point and quantity.

  2. 2
    Approve You decide

    You approve or edit the suggestion, and the item updates.

  3. 3
    Next reorder Automatic

    Purchase requests fire at the tuned level.

What stays with you

Which suggestions to accept.

Stock accuracy

A stock count you can trust, in the warehouse and on the storefront.

  1. Cycle count
  2. Variance flagged
  3. Adjustment
  4. Store updated

What you get

  • Problems found early. Counts that don't add up are flagged, with where to look first.
  • Adjust in plain words. Type "received 50 blue tees at Chennai" and the movement is prepared for you.
  • The store always agrees. Every stock movement, however it happens, updates the storefront.

How the agents take care of it

  1. 1
    Count checked Agent, within policy

    The cycle-count agent flags lines whose variance is over your tolerance and suggests where to look.

  2. 2
    Adjustment drafted Agent proposes

    The assistant turns what you type into a stock movement for you to review and approve.

  3. 3
    Store updated Automatic

    The storefront re-reads stock as soon as it changes.

What stays with you

Every adjustment to stock.

Cash on delivery

Offer COD with confidence: you know which orders are paid, and which couriers still owe you.

  1. COD order
  2. Shipped
  3. Delivered and paid
  4. Courier payout matched

What you get

  • Paid means paid. A COD order is marked paid when the courier delivers it.
  • Every rupee accounted for. Your courier's payout report is matched to orders, with differences and unknown shipments listed.
  • Late payouts chased. Delivered COD orders not paid out after 10 days are listed with the total outstanding.

How the agents take care of it

  1. 1
    Delivered Automatic

    The order is marked paid, with the courier's AWB as the reference.

  2. 2
    Payout matched Automatic

    When the courier's COD payout report comes in, matching orders are marked remitted.

  3. 3
    Outstanding chased Agent, within policy

    The COD remittance agent checks daily and puts one note in your inbox listing unpaid orders and the total.

What stays with you

How to follow up with the courier on missing payouts.

Payout reports are imported through the API today; an upload screen is coming.

Slow stock to clearance

Stock that has stopped selling turns back into cash, without ever selling below cost.

  1. No sales for N days
  2. Store told
  3. Markdown proposed
  4. Approved
  5. Price restored

What you get

  • Cash back from dead stock. Items sitting unsold are spotted and put in front of you with a markdown.
  • Never below cost. The markdown is sized so the price stays above what you paid. If there's no room, you get a note instead.
  • No price left low by mistake. Each markdown ends on its own and the old price comes back.

How the agents take care of it

  1. 1
    Slow stock found Agent, within policy

    The dead-stock agent finds items with stock on hand and no sales past your threshold, and tells the store.

  2. 2
    Markdown proposed Agent proposes

    The clearance agent proposes a markdown for each item, 15% by default and never below cost. You can change the percentage and how many days it runs.

  3. 3
    Markdown ends Automatic

    When the days are up, the markdown agent restores the old price. If someone changed the price meanwhile, it leaves it and tells you.

What stays with you

Every price change. A markdown is never applied without your approval, and you can undo it early.

Getting shoppers back

Win back carts, keep reviews honest, and aim offers at what needs to move.

  1. Abandoned cart
  2. Reminder
  3. Purchase
  4. Review
  5. Moderated
  6. Published

What you get

  • Recover abandoned carts. Signed-in customers get one reminder, with the discount your policy allows.
  • Honest reviews, no spam. Genuine reviews are published, negative ones included; spam and personal details are held back.
  • Targeted offers. Coupons can be limited to particular products or categories.

How the agents take care of it

  1. 1
    Cart reminder Agent, within policy

    The abandoned-cart agent sends one reminder per cart, with a one-time code within your discount limit. Undo turns the code off if it hasn't been used.

  2. 2
    Review moderation Agent, within policy

    The review agent publishes genuine reviews and holds back spam, acting alone only when your policy allows and it's confident.

  3. 3
    Offers You decide

    You create coupons for the products or categories you want to push.

What stays with you

Your discount limits, and whether agents act alone or ask first.

Questions

About the agents

More on how agents compare with SaaS: AI-native vs SaaS.

Can an agent spend money or change prices on its own?

No. Refunds and markdowns are only ever proposed, and supplier payments always need a person. Agents act alone only on what your policy allows, such as approving purchase requests under an amount.

Do I need all three apps to run these loops?

No. Each app runs on its own. Loops inside one app, like getting shoppers back or supplier quality, work straight away; loops that cross apps start working as soon as you connect them from settings.

Which AI model do the agents use?

Yours. You bring your own keys for Anthropic, OpenAI or Mistral, or a model you host yourself, and the usage bill is between you and your provider.

Start with the loop that hurts most.

Each app runs on its own, so you can switch on one loop today and connect the rest later. Book a demo and we'll map your buying, stock and selling onto these loops, and show which parts the agents would take off your team's plate.